Community Gateway has achieved QIC Health and Community Services Standards accreditation.
But what is accreditation? It’s an independently assessed and awarded recognition of quality and performance. In our case, having accreditation is a formal acknowledgement of excellent organisational practice, service delivery and quality improvement processes assessed against the Quality Improvement Council (QIC) Health and Community Services Standards 7th Edition Standards.
Undertaking the accreditation process required a big commitment from all levels of our organisation, including the board of directors, CEO, leadership team, staff, volunteers, clients and stakeholders.
Continuous improvement has underpinned our accreditation process. It has enabled us to seek independent recognition that we are committed to safety and improvement, to foster a culture of quality, to create a more systemic approach to performance and to reduce risk.
More importantly, continuous improvement increases our capability, providing consumers and stakeholders with confidence in the services we are providing.
This accreditation, together with the creation of our practice framework, empowers us to achieve our vision and to work collaboratively and systematically towards our strategic priorities of innovation, social impact and strategic investment.